Selkie Hair and Skin Return Policy At Selkie Hair and Skin we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy to ensure a smooth and fair process. Eligibility for Returns • Timeframe: Products may be returned within 30 days of the original purchase date. • Condition: Items must be unopened, unused, and in their original packaging with all seals intact. Partially used or damaged products are not eligible for return, except in cases of defect or damage during shipping. • Proof of Purchase: A valid receipt or order confirmation is required for all returns. Return Process ****WHOLESALE purchases are non refundable.

1. Contact Us: Initiate a return by contacting our customer service team at [email protected] or through our website’s contact form. Please provide your order number and reason for the return.
2. Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us.
3. Ship the Item: Package the eligible item securely and include the RMA number. Ship the package to the address provided within 7 days of receiving the RMA.
4. Inspection: Once received, we will inspect the item to confirm it meets our return eligibility criteria.

Refunds • Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. • Refund Method: Refunds will be issued to the original payment method. Shipping costs are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or error on our part. • Defective or Damaged Products: If a product is defective or damaged upon arrival, we will cover return shipping costs and provide a full refund or replacement, at your discretion. Non-Returnable Items • Opened or used products, unless defective or damaged. • Gift cards or promotional items. • Products purchased from unauthorized retailers. Exchanges • We do not offer direct exchanges. To exchange a product, please return the original item and place a new order for the desired product. * Contact Us If you have any questions about our return policy, please reach out to us at [email protected]. We reserve the right to modify this return policy at any time. Please check our website for the most up-to-date version. Thank you for choosing Selkie Hair and Skin Line!